Refund Policy
At Aurafior, your satisfaction means everything to us. If something’s not quite right with your order, we’re here to make it better. This Refund Policy works alongside your consumer rights under the laws in your country.
1. Returns
You may return an item within 30 days of receiving it if you’ve simply changed your mind. To be eligible, the item must be unused, in perfect condition, and in its original packaging, and include proof of purchase (your order confirmation or receipt).
Please note: Items marked as “Final Sale” or part of “Last Units” promotions are non-returnable and non-refundable, unless they arrive damaged or defective. Your rights regarding faulty or misdescribed items remain protected under your local consumer laws.
2. Non-Returnable Items
We do not accept returns on:
• Final sale or “last unit” promotional items
• Gift cards
• Used, damaged, or incomplete items (unless faulty)
3. Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days to your original payment method.
Original shipping costs are non-refundable, unless the return is due to an error or fault on our part.
4. Replacements
If your item arrives damaged or defective, contact us at hello@aurafior.com within 7 days of delivery. We’ll cover the return shipping and send you a replacement (if available). If not, you can choose between a refund or store credit.
5. Return Shipping Costs
The customer is responsible for the cost of return shipping for change-of-mind returns. We recommend using a tracked shipping method to ensure the item arrives safely.
If the return is due to our error (wrong or defective item), we will cover the return shipping cost.
6. Late or Missing Refunds
If your refund hasn’t appeared after 7 business days, check your payment account or contact your bank. Still missing? Email us at hello@aurafior.com and we’ll assist you.
7. Need Help?
Questions or concerns about our Refund Policy? Contact us:
Email: hello@aurafior.com
Replies within 24–48 hours (Monday to Friday, 9:00 AM – 6:00 PM CET)
Thanks for choosing Aurafior – where elegance meets self-care.
